Introduction

At TheOnlineMeds, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• Eligibility for Returns: You have 7 days from the date you received your item to request a return.
• Conditions for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in its original packaging and you must have the receipt or proof of purchase.

Refunds

• Inspection and Approval: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• Refund Process: If your return is approved, we will initiate a refund to your original method of payment. The time it takes for you to receive the credit will depend on your card issuer’s policies.

Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

• Exceptions: Certain items cannot be returned, such as prescription medications that have been opened or used, and any items not in their original condition or damaged due to customer handling.

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] and we will provide you with the return address and further instructions.

Contact Us

If you have any questions on how to return your item to us, please contact us at [email protected].

Changes to This Return and Refund Policy

We may update our Return and Refund Policy from time to time. We will notify you of any changes by posting the new Return and Refund Policy on this page. You are advised to review this policy periodically for any changes.

Last updated: 29-05-2024